Galaxy Buds: reset and re-pair when they won't connect or only one plays
When Galaxy Buds act up, a restart in the case and then a reset in the app usually helps. Below are the steps, from the gentlest first.
- Most common cause
- a drained earbud, a pairing error or wrong balance
- Time
- 10–15 minutes
- Repair shop, if nothing helps
- 270–680 zł for an earbud replacement
The reset restores the earbuds to factory settings and removes their settings and pairing. Afterwards, pair them again. Don't clean them with water or sharp tools.
Step by step
Charge the earbuds and the case
One earbud is often just drained. Put both in the case and plug it into the charger.
Do a quick restart in the case
Put the earbuds in the case, close it and wait at least 7 seconds. This is a simple restart.
Clean the charging contacts
Clean the contacts in the earbuds and in the case with a dry cotton swab or a soft brush.
Check the sound balance
Go to Settings → Accessibility → Hearing enhancements and set the left/right sound balance to the middle.
Remove the earbuds from the Bluetooth list
Go to Settings → Connections → Bluetooth, tap the gear icon next to the earbuds and choose Unpair. Then pair them again.
Warning: reset the earbuds in the app
The reset restores factory settings and removes the earbuds' settings. The earbuds must be connected to the phone. Open the Galaxy Wearable app, go to Earbuds settings and choose Reset earbuds. Then pair them again.
- Only one earbud plays after the reset.
- An earbud or the case won't charge even after cleaning.
- The earbuds got wet or were dropped.
- The battery lasts a very short time.
How much does a repair shop charge?
| Replacing a single earbud | 270–610 zł |
| Replacing the case | 200–480 zł |
| Battery replacement at a repair shop | 200–480 zł |
| Cleaning and diagnosis | 40–140 zł |
Typical prices at independent repair shops in Poland, October 2026. Authorised service centres and big cities can be more expensive.
Repair or buy new?
Restarting and resetting in the app cost nothing and are often enough. If the hardware has failed, a repair can come close to the price of new earbuds. You can work it out in the calculator.
Check if repairing your earbuds is worth it
Pick your model and fault. In 2 minutes we show the repair cost, what the device is worth and an honest verdict.
Open the calculator →FAQ
How do I restart Galaxy Buds?
Put the earbuds in the case, close it and wait at least 7 seconds.
How do I reset Galaxy Buds?
In the Galaxy Wearable app, go to Earbuds settings and choose Reset earbuds. The earbuds must be connected.
Do I need to pair the earbuds again after a reset?
Yes, the reset removes the pairing and settings.